Trend Homes, Inc. ("Trend Homes") is committed to delivering your home to you on the closing date in a clean and defect-free condition. If you discover material or workmanship defects during applicable warranty coverage periods, Trend Homes will arrange to have the defects remedied at no cost to you. If there are problems with your home as a result of ordinary wear and tear, or the actions of occupants of the home or other parties, Trend Homes will not be responsible for remedying such problems.

Homes will last for many years if homeowners commit to the ongoing maintenance and care of their homes. As part of our commitment to assist you in prolonging the life and maximizing the enjoyment of your home, we have provided useful homeowner information under the "Maintenance and Care" tab below, with guidance specifically tailored to address key categories of home maintenance.

Your new home is covered by the Trend Homes, Inc. Limited Warranty (the "Warranty"), a copy of which was included in the flipchart that was provided to you during your Homeowner Orientation. You may also access the Warranty by clicking the "Warranty Manual" tab below. Please review the Warranty prior to filing a warranty claim, to ensure that items claimed are covered under the Warranty and review possible homeowner maintenance issues. For your convenience, we provided the following step-by-step guide to assist you in determining whether specific items may be covered under the Warranty.

STEP-BY-STEP GUIDE TO FILING A WARRANTY CLAIM

STEP 1: Is it an emergency Warranty Claim?

Emergencies, as defined below, are problems which require immediate attention to protect you or your family from harm and to avoid damage to your home:

1. Complete failure of air conditioning system in extreme heat: Contact Sonoran Air at (623) 581-9555 or
   (623) 581-5110 for assistance.

2. Severe plumbing leak that cannot be isolated: Turn off your main water line at the house or at the water meter, and call us at (480) 635-4555 between 8:00am & 5:00pm during the next business day.

3. Severe electrical problem: An electrical failure frequently indicates a neighborhood-wide power failure, which should be reported to your electrical utility company. If the total electrical failure affects your home only, call your electrician (please refer to the emergency contact list posted on the inside of your kitchen cabinets) and/or electrical utility company for assistance. For other electrical issues, please refer to the "ELECTRICAL" section contained within the Warranty.

4. Gas leaks: Call Southwest Gas Corporation immediately at (602) 861-1999.

STEP 2: Is the claimed item(s) covered under a separate manufacturer’s warranty?

Many of the consumer products purchased with your home may be covered under separate manufacturers’ warranties. If your claim is covered under a manufacturer’s warranty, please contact the manufacturer directly for warranty assistance. In the event that the homeowner files a timely warranty claim with the manufacturer and fails to receive a response, Trend Homes will assist the homeowner in attempting to resolve the claim. A complete list of manufacturers may be found in the flipchart provided by your QAI. Please be aware that manufacturers may charge a service call fee for any non-warrantable (as determined by the manufacturers) repairs or replacement services.

The following list of consumer products may be covered under separate manufacturers’ warranties:

Air Conditioning/Heating Units, Refrigerator, Range, Oven and Hood, Microwave, Dishwasher, Garbage Disposal, Security System, Fireplace, Ice Maker, Andersen Windows, Central Vacuum, Water Heater, Smoke Detector, Intercom, Whirlpool Bath, Speaker System, Washer/Dryer, Water Softener, Swimming Pool, Garage Door Opener.

STEP 3: Is the claimed item(s) covered under the Warranty?

Please review the Warranty to determine if the item(s) is covered based on the type of item(s) claimed and the time which has elapsed since the closing date on your home.

STEP 4: If it is covered under the Warranty (see Step 3 above), how do I file a warranty claim?

Trend requires that all warranty requests be submitted via the Internet or U.S. mail. For faster service, please submit your warranty request via the Internet by simply clicking the "Submit Warranty Claim" tab below and providing the requested information.

To submit a warranty request via U.S. mail, please send it to the following address, including a brief description of the claimed item(s), your address, and your work and home telephone numbers:

Trend Homes
Attention: Warranty Department
890 West Elliot Road
Gilbert, Arizona 85233

STEP 5: Now that I have filed my warranty claim, what happens next?

For all warranty claims filed within 60 days following the closing date on your house, your QAI will contact you to discuss your warranty claim within approximately 72 hours following our receipt of your request. For all other warranty claims, you will be contacted within the same period of time by a Trend Homes Warranty Representative. We will conduct a timely and thorough review of your warranty claim and notify you with respect to our warranty coverage determination. In some cases, it will be necessary to schedule an on-site inspection to further assess the claimed item(s).

If we determine that an item(s) on your warranty claim is covered under the Warranty, we will repair or replace the item, as needed, at no charge to you. The work will be performed by a Trend Homes Home Warranty Professional (HWP) or trade contractor. Trend Homes HWP appointments are scheduled in two (2)-hour blocks of time between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. Trade contractor appointments are scheduled such that work will commence, but not necessarily be completed, within a four (4)-hour block of time between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. You or your authorized representative must be present to provide access to your home for warranty items to be completed.