Trend Homes, Inc. ("Trend Homes"), understands that a new home is one of the most important purchases that most people ever make, and is committed to building every home using quality materials and workmanship. This commitment is as important to us after you move in as it was on the day that you purchased your new home. As such, your new home is covered by the Trend Homes Limited Warranty (the "Warranty"). The Warranty lists the specific items which are covered for the applicable warranty periods, as well as the details, exclusions, and conditions of coverage. Please review this Warranty prior to filing a warranty claim to ensure that items claimed are covered under the Warranty and review possible homeowner maintenance issues. For your convenience, we provided a simple step-by-step guide below to assist you in determining whether specific items may be covered under the Warranty. Note that herein, the terms "home" and "condo unit" are interchangeable.
Trend Homes is committed to delivering your home to you on the closing date in a clean and defect-free condition. If you discover material or workmanship defects during applicable warranty coverage periods, as defined herein, Trend Homes will arrange to have the defects remedied at no cost to you. If there are problems with your home as a result of ordinary wear and tear, or the actions of occupants of the home or other parties, Trend Homes will not be responsible for remedying such problems.
Homes are not built to last forever. However, homes will last for many years if homeowners commit to the ongoing maintenance and care of their homes. From offering pre-closing homeowner inspections with a Trend Homes Quality Assurance Inspector (QAI), to providing helpful homeowner maintenance information, Trend Homes desires to help you understanding how to effectively maintain and maximize the enjoyment of your home.
STEP-BY-STEP GUIDE TO FILING A WARRANTY CLAIM
STEP 1: Does the claim relate to an issue covered by your Community Association (see "Community Association" section in your Warranty, as provided during your Orientation and via the link below)?
If the claim relates to an issue covered by your Community Association (e.g. community common areas, landscaping, etc.), please refer to the leaflet which was provided during your Orientation walk-through (and is available at www.trendhomes.com under the "Warranty" tab), which contains the contact information for your Community Manager and Management Company.
For an HOA claim please select the "SUBMIT HOA CLAIM" button at the bottom of the page.
If not (e.g. home interior issues), please continue on to Step 2 below.
STEP 2: Is it an emergency Warranty Claim?
Emergencies, as defined below, are problems which require immediate attention to protect you or your family from harm and to avoid damage to your home:
Complete failure of air conditioning system in extreme heat: Contact Sonoran Air at (623) 581-9555 or (623) 581-5110 for assistance.
Severe plumbing leak that cannot be isolated: Turn off your main water line at the condo or at the water meter, and call us at (480) 635-4555 between 8:00 a.m. and 5:00 p.m. during the next business day.
Severe electrical problem: An electrical failure frequently indicates a neighborhood-wide power failure, which should be reported to your electrical utility company. If the total electrical failure affects your condo only, call your electrician (please refer to the emergency contact list posted on the inside of your kitchen cabinets) and/or electrical utility company for assistance. For other electrical issues, please refer to the "ELECTRICAL" section below.
Gas leaks: Call Southwest Gas Corporation immediately at (602) 861-1999.
STEP 3: Is the claimed item(s) covered under a separate manufacturer's warranty?
Many of the consumer products purchased with your home may be covered under separate manufacturers' warranties. At closing, Trend Homes assigns the rights under these manufacturer warranties to the homeowner. If your claim is covered under a manufacturer's warranty, please contact the manufacturer directly for warranty assistance. In the event that the homeowner files a timely warranty claim with the manufacturer and fails to receive a response, Trend Homes will assist the homeowner in attempting to resolve the claim. We recommend that you review, complete, and return any warranty registration forms for these products immediately after you move in to your new home. A complete list of manufacturers may be found in the flipchart provided by your QAI. Please be aware that manufacturers may charge a service call fee for any non-warrantable (as determined by the manufacturers) repairs or replacement services.
STEP 4: Is the claimed item(s) covered under the Warranty?
Please review the Warranty to determine if the item(s) is covered based on the type of item(s) claimed and the time which has elapsed since the closing date on your home.
STEP 5: If it is covered under the Warranty (see Step 3 above), how do I file a warranty claim?
Trend requires that all warranty requests be submitted via the Internet or U.S. mail. For faster service, please submit your warranty request via the Internet by simply clicking the "Submit Warranty Claim" tab below and providing the requested information.
To submit a warranty request via U.S. mail, please send it to the following address, including a brief description of the claimed item(s), your address, and your work and home telephone numbers:
Trend Homes
Attention: Warranty Department
890 West Elliot Road
Gilbert, Arizona 85233
STEP 6: Now that I have filed my warranty claim, what happens next?
For all warranty claims filed within sixty (60) days following the closing date on your house, your QAI will contact you to discuss your warranty claim within approximately seventy-two (72) hours following our receipt of your request. For all other warranty claims, you will be contacted within the same period of time by a Trend Homes Warranty Representative. We will conduct a timely and thorough review of your warranty claim and notify you, in writing, with respect to our warranty coverage determination on each item. In some cases, it will be necessary to schedule an on-site inspection to further assess whether a claimed item(s) is covered under the Warranty.
If we determine that an item(s) on your warranty claim is covered under the Warranty, we will repair or replace the item, as needed, at no charge to you. The work will be performed by a Trend Homes Home Warranty Professional (HWP) or trade contractor, as determined, and scheduled with you by a Trend Homes Warranty Representative. Trend Homes HWP appointments are scheduled in two (2)-hour blocks of time between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. Trade contractor appointments are scheduled such that work will commence, but not necessarily be completed, within a four (4)-hour block of time between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. You or your authorized representative must be present to provide access to your home for warranty items to be completed. A homeowner's failure to provide reasonable access to the home during normal working hours to complete repairs will relieve Trend of its obligations under the Warranty.
